Frequently Asked Questions (FAQ)

I need advise - can you help me with my requirement?

Sure, feel free to contact us. Ask as many questions as you want, better you find exactly what you want - even if its not from us.
Our business has been built up by word of mouth and that only happens by a good reputation. Tell us what you want to do or what problem you are trying to solve.
Try us, you won't be disappointed.

How do I place an order?

Once you have decided the items you wish to order, contact us to confirm item availability and price.
Once we have confirmed price, stock and delivery options we will then ask you to
a) confirm your order by sending us a purchase order (for goods on credit)
or
b) send you a Pro-Forma invoice (payment in advance of a sale or service)

What payment options do you have?

You can pay by company cheque or Electronic Funds Transfer. We do not currently accept payment online or accept card payments. We offer most customers 30 days credit subject to credit checks. You can also pay at the time of placing the order by Pro-Forma invoice (payment in advance of a sale or service).

How much does delivery cost?

This depends on the product and quantity. We normally indicate on the product page the estimated delivery cost. All items are delivered at cost. We will tell you the most cost effective way of delivering the items to you.

How long will delivery take?

For in-stock items, normally 5-10 working days. Items that are out of stock or need to be customised for your requirements will obviously take longer, but we will advice you. If you require urgent delivery please let us know when ordering

Can I cancel after placing my order?

This depends on the product, if it is standard you may be able to cancel up until the day we deliver. If we've delivered and you change your mind it may just be the cost of collection. Unless our suppliers charge us to return items, we will not charge a re-stocking fee. Please make sure items meet your exact requirement when ordering customised products.

Can I return the products for a refund/replacement?

Yes, if there is a fault with the product or we didn't deliver what you ordered. If you made a mistake when ordering or have changed your mind we may still be able to help. We have good relationship with our suppliers and manufacturers and can normally reach some compromise.

How are you cheaper than most suppliers?

We source manufacturers and suppliers who can offer us the quality and keen price to make our products attractive to our customers. We keep our overhead costs to a minimum. We minimise time dealing with problems because we put the time and effort in getting things right first time. If we make mistakes, we react quickly and put things right. We give most customers 30 days credit - you have no reason not to try us out!

What guarantee do you offer?

12 months on all new and custom manufactured products. If a fault occurs within 12 months you can demand a replacement or refund.

3 months on all second user equipment. If a fault occurs within 3 months you can demand a replacement.

Can you send me your catalogue?

Sorry - we don't have one! if you looking for something in particular we may be able to send you specific item details by fax or email. Only a selection of what we sell is currently displayed online. We plan on putting more of our product range online.